Uber has made people’s quest for taxis easy and hassle-free. Until 2009, people had to wait endlessly to board a taxi. After the advent of mobile apps to book a cab, customers can now locate the closest cab and book it with just a few clicks. The Uber app has some great features like commission with drivers, real-time location, safety, ease of booking, and much more. With the growing population and digitalization, the online taxi business is going to see a surge.
The success of Uber inspired many entrepreneurs and startups to invest in the online taxi business. So, it is a great time for you to invest in uber app development and get a chance to own a successful business like Uber. Before proceeding further, it is necessary to understand the basic working of the Uber app. Discover More Here for the uber call taxi app. The Uber app development has three panels- the Passenger panel, the Driver panel, and the Admin panel. Let us dig a bit deeper to understand how Uber app development is beneficial to all three panels with a major focus on how it will help the taxi business.
Benefits to the Passenger
Here are the benefits the taxi booking apps offer to the passengers.
Struggle to look for a taxi gets eliminated
Prior to the advent of the taxi booking apps, users had to go out onto the road and enquire driver after driver if they would go to the desired location. This was both a time-consuming and tiring process for the passenger. Passengers often missed being punctual as they couldn’t get a taxi on time. But now, users can easily get a taxi at their desired location and time within a few clicks.
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Safety and Security
The taxi booking app comes with complete details of the driver like his name, contact number, id proof, and his experience. So, the passenger feels safe. Apart from this, the passenger can share his live location with his close circle. There is also an in-built emergency button in the app that can be used by the passenger when he feels threatened or insecure.
24X7 Service
The best feature of the taxi app is that it can be accessed at any point of time, be it early morning or late night. The passenger can book the taxi at any time or even schedule it for the future.
Lucid Pricing
The app comes with lucid pricing when the passenger books a cab. It mentions the base fare, estimated time to reach, price per kilometer, waiting for charges along with the total estimated price and distance. The user gets a clear idea about pricing before boarding the cab.
Free availability of apps
The taxi booking apps are available for free on the play store or the app store. The user just needs to download the application and enjoy its benefits free of cost. There is no cost levied for downloading the app.
Multiple Payment options
The apps come with choices of payment options for the passenger. Most of the applications available in the market offer multiple payment options like cash, net banking, card, wallet, etc. The user can pay after the ride as per his convenience.
Promotions and offers
Most of the apps come with many coupons to offer something new to their customers and stay relevant in the market. These promotional offers save the money of the passengers and make taxi booking cost-effective.
Benefits to the Drivers
Here are the benefits the taxi booking apps offer to the drivers.
Passenger discover ability
The taxi booking app integrates the passenger with the driver. The driver gets a ride request and it is up to him whether or not to accept the ride. The driver need not be on the lookout for riders.
User Profile
Just the way passengers have access to the driver’s profile, drivers also have access to the passenger’s profile when they request a ride. The profile details include the passenger’s user id, rating, and feedback from other drivers. The driver can reject the ride request if there are too many negative reviews for the passenger.
No price bargain
Once the passenger requests the ride, he will get an estimated price including all the expenses incurred by the driver. This eliminates the need to bargain.
Flexible working hours
The driver has an option to update his status on the taxi booking app. He can set his status as online or offline depending on his availability. There is no particular time for the driver to work. He can work freely as per his schedule.
Benefits to the Admin/ App Owner
Here are the benefits the taxi booking apps offer to the owner of the taxi portal. The admin gets hold of the control of the app. You can track the location of each of your drivers. You can hire more drivers where the demand is high and get more users for your app. You will receive a commission on every ride.
Increases discover ability
As more and more people are using smartphones to carry out their daily activities, customers find it convenient to book their cabs using mobile applications. Investing on a mobile taxi app is always a good option. It increases your chance to connect to a greater audience, giving your business greater visibility. Apart from this tourists find taxi apps more reliable to find a cab. Having an app for your taxi business is an effective way to attract more customers to your business.
Customer Feedback
Customer feedback is necessary for any business. It helps the business to work on its flaws and deliver a flawless service next time. It gives you a clear idea of areas where you are lacking and areas where you are performing well. The taxi app should have a feature to enable the passengers to give a rating for their ride. A good rating suggests that your passengers are satisfied with the services you offer. A bad or low rating suggests that you need to improve your services. If you work on your customer concerns, you will get a better chance of attracting more passengers in the future. Working on customer reviews is extremely vital if your business is new in the market.
Real-time Tracking of the Taxi
The taxi booking apps enable real-time tracking of both the passengers and the drivers. The customer can track the exact location of the driver and get the estimated time of his arrival and the estimated time of the trip. The driver also knows the exact location of the passenger from where he is supposed to pick them up. Real-time tracking is extremely crucial for those passengers who don’t know the routes. This feature gives them a sense of safety and reliability. Apart from this, if the driver knows the exact location of the passenger, he will be able to navigate to them in the shortest route possible thereby increasing efficiency and reducing operational costs. This also increases customer satisfaction and reduces cases of cancellation of rides.
It is always a better option to use uber app development for your taxi business. Click here for the best taxi booking app clone for your business.
About The Author :-
Hermit Chawla is a MD at AIS Technolabs which is a Web/App design and Development Company, helping global businesses to grow by Global Clients. He loves to share his thoughts on Web & App Development, Clone App Development, and Game Development.
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